Auralis Global – Return Policy
At Auralis Global, we take pride in offering high-quality kitchen accessories designed to make your cooking experience effortless, efficient, and enjoyable. Your satisfaction is our top priority, and we understand that sometimes a product may not meet your expectations. Our return policy is designed to be clear, fair, and hassle-free, reflecting our commitment to excellent customer service.
1. Eligibility for Returns
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Products are eligible for return within 7 days of delivery.
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Items must be unused, undamaged, and in their original packaging with all accessories and manuals included.
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Personalized or customized products, such as engraved tools, may not be eligible for return unless defective.
2. How to Initiate a Return
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To start a return, please contact our customer support team at Rizwanwel884@gmail.com or via our contact form on the website.
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Provide your order number, product details, and the reason for the return.
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Our team will guide you through the process, including packaging instructions and return shipping options.
3. Refunds & Processing
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Once the returned item is received and inspected, we will process your refund within 7–10 business days.
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Refunds will be issued to the original payment method used during purchase.
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Shipping charges are non-refundable, except in cases where the item is defective or incorrect.
4. Exchanges & Replacements
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If you received a defective, damaged, or incorrect item, we are happy to offer a replacement or exchange at no additional cost.
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Please notify us immediately so we can ensure prompt resolution and deliver the correct item to you.
5. Safety & Hygiene Considerations
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As a kitchen accessories store, we adhere to strict hygiene standards. Items that have been used, tampered with, or exposed to food cannot be accepted for return due to health and safety regulations.
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We encourage careful inspection upon delivery to ensure the product is in perfect condition.
6. Commitment to Customer Satisfaction
At Auralis Global, we aim to make your shopping experience as seamless and reassuring as possible. Our team is dedicated to resolving any issues quickly and professionally, ensuring that you feel confident purchasing from us.
Contact Us:
For any questions regarding returns, exchanges, or refunds, reach out to our support team:
📧Rizwanwel884@gmail.com
📞 +92 3172036268
